Day: July 18, 2025
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Salesforce Enhances AI Support with Empathy-Based Bot Training
As artificial intelligence continues to reshape the customer service landscape, Salesforce is pushing boundaries not just with automation efficiency, but with deep behavioral insight. In a strategic move that could redefine the fabric of AI-driven support, Salesforce has integrated emotional intelligence—specifically empathy—into its AI-based customer interaction systems. This development goes beyond technical optimization; it’s about…